FAQs

What Payment Methods Do We Support?

We offer multiple secure and convenient payment options for our customers:

Cash on Delivery (COD)

  • Available nationwide within Pakistan only

Online Payments (Local & International Orders)

  • Debit Card / Credit Card
  • Secure online payment gateway
  • JazzCash online payments
  • Payment via Till ID or QR Code

For advance payment assistance, you may contact us through:

1. What Courier Services Do We Use?

SEE & SELECT partners with reliable courier companies across Pakistan, including TCS, Leopards, M&P, and CallCourier.

The courier assigned to your order is confirmed once your parcel has been shipped. Courier selection is based on your location to ensure timely delivery. Unfortunately, courier selection cannot be changed once assigned.

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2. What Is the Order Delivery Time?

Pre-Booked Orders:

  • Pre-booked orders usually take 3–4 weeks, depending on customization requirements and order volume.
  • Estimated delivery timelines will be shared via Email, WhatsApp, or SMS.

Stock Available Orders:

  • Orders with items in stock typically take 3–4 working days for delivery, excluding 1–2 days of order processing time.
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3. Why Is My Order Taking Longer to Ship?

Please note that every order goes through two phases:

  • Order Processing: Takes approximately 1–2 working days to prepare your order.
  • Shipping Time: Depends on your location and courier service. For stock items, delivery usually takes 3–4 working days after processing.
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4. How Do I Know If My Order Has Been Shipped?

Once your order is successfully placed, you will receive a confirmation via Email and WhatsApp containing:

  • Order details
  • Shipping address
  • Tracking ID

Please ensure that your contact number and email address are accurate at checkout to receive timely updates.

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5. What Are the Delivery Charges?

Delivery charges vary depending on your location within Pakistan. Flexible shipping rates apply and are calculated at checkout.

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6. Can I Change My Shipping Address?

  • Please ensure your shipping address is accurate when placing your order.
  • Address changes are only possible before the order is packed.
  • To request an address change, contact our Customer Support immediately.

If your order has already been shipped, we recommend tracking your parcel and contacting the courier directly to request address rerouting.

If we are requested to change the address after shipment, rerouting may take 15–20 days and additional shipping charges may apply.

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Need Help?

For shipping-related assistance, please contact us:

1. How Will I Know That You Have Received My Order?

Once your order is placed successfully, a Sales Order Summary will be sent to your registered email address. This email serves as confirmation that your order has been received and logged in our system.

If you do not receive this email, please contact our Customer Support:

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2. Where Is My Order Confirmation?

If you have not received your order confirmation, please consider the following:

  • Check your Spam / Junk email folder
  • Your email address may have been entered incorrectly at checkout

If the issue persists:

  • For paid orders, payment may not have been successfully received
  • For Cash on Delivery (COD) orders, shipping verification may have failed

Please contact our Customer Support Team for assistance.

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3. Can I Amend, Add, or Remove an Item From My Order?

Please ensure all order details are final before submitting your order.

Once your order is confirmed via Email or WhatsApp, you may request to add or remove items by contacting our Customer Support Team.

If you selected the wrong size or color, please reach out to us through our Contact Us page. Our team will respond within 24–48 hours.

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4. Can I Cancel My Order?

You may request order cancellation by contacting our Customer Support Team.

Please note:

  • Orders can only be cancelled if they are still in the processing or pre-packing stage
  • Orders that have been dispatched or shipped cannot be cancelled

If your order has already been shipped, please wait for delivery and then contact us to initiate a return if eligible.

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5. What If I Receive an Incorrect, Damaged, or Incomplete Order?

We take great care to ensure your order reaches you complete and in perfect condition. However, if you receive an incorrect, damaged, or incomplete item, please contact our Customer Support immediately.

Our team will review the issue and assist you with a suitable resolution.

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6. How Long Does It Take to Make Handmade Items?

If you have pre-ordered a handmade item, please allow 3–4 weeks for production. Most of our handmade pieces are crafted on order to ensure quality and detail.

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7. How Do I Know If an Item Is in Stock?

Our inventory is updated regularly. If a specific color or design is not available in the product drop-down menu, it means that option is currently out of stock.

For special requests regarding sizing, design, or availability, please contact us:

Advance Payment

A 50% advance payment of the total order amount is required to confirm all customized and pre-booked orders.

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Additional Customization Charges

  • Base color change: Rs 500
  • Double-tone color change: Rs 800
  • Paint ↔ Embroidery conversion: Rs 1,000
  • Sleeve customization (wool articles): Rs 500
  • Sleeve customization (fabric articles): Rs 350
  • Name customization on dupatta: Rs 850
  • Dupatta customization: Charges may vary depending on fabric type, laces, embroidery, embellishments, and paint
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Velvet Articles – Sleeve Customization Charges

  • 0 – 2 years: Rs 500
  • 3 – 5 years: Rs 800
  • 6 – 10 years: Rs 1,300
  • 11 – 15 years: Rs 2,200
  • Adult size: Rs 2,500
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Note:

Charges for multiple customizations are cumulative and will be added to the total bill.

Refunds, Returns & Exchanges

1. What Is Our Return Policy?

We offer a 10-day return window from the date your order is delivered. If you are not satisfied with the size or quality of an item, you may initiate a return request within this period.

All return requests are subject to evaluation, and our Customer Support Team will guide you through the process.

Eligibility for Returns & Exchanges:

  • Items must be unworn, unwashed, undamaged, and unaltered
  • Original tags and labels must be intact
  • Returns must follow our official return procedure

Please Note:

  • Sale items cannot be returned or exchanged
  • Return shipping is not free
  • If the return is due to an error from our side, return shipping costs will be covered by us
  • Standard courier charges are refundable only when a return is approved due to our error
  • Extra charges for urgent or express deliveries are non-refundable
  • Courier charges are non-refundable for returns due to personal preferences
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2. Looking to Exchange?

Exchange requests follow the same return policy and procedure.

  • Exchanges are subject to product availability
  • Sale items cannot be exchanged
  • Approved exchanges are processed as a new order
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3. What Is Our Refund Policy?

  • Orders without discounts or promotions are refunded at the original listed price
  • Orders with discounts or promotions are refunded based on the actual amount paid
  • Refund amounts may differ due to applied discounts

Refunds are processed only for returns that comply with our return policy.

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4. Are Custom Orders Refundable?

Custom orders are non-refundable and non-exchangeable.

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5. How to Initiate a Return or Refund

Step 1: Contact our Customer Support within 10 days of delivery.

Our team will respond within 24–48 hours with either an alternative solution or a Return Authorization Number (RAN).

Step 2: Prepare your return package.

  • Print and include the RAN inside the package
  • Ensure items are in original condition with all tags attached

Step 3: Ship the package back.

  • Ship the parcel to the address provided in the RAN email
  • Share the tracking number with our Customer Support via WhatsApp
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6. How Long Does a Refund Take?

Refunds are processed in two phases:

  • Internal processing (up to 15 business days)
  • Bank or payment provider processing (time varies)

Please contact your bank if delays occur after internal processing.

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7. What Happens After We Receive Your Return?

Within 3 business days of receiving your return, you will be notified via Email or WhatsApp regarding the status of your refund or exchange.

For exchanges, a new Order ID will be issued and processed like a new order.

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8. Still Have Questions?

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9. Feedback & Suggestions

We value your feedback and would love to hear from you.

Unable to find satisfactory answers ? Contact Support